Partner Svcs

Support Engineer

Pasadena, California, United States
View All jobs
 

OpenX is hiring a Solutions Engineer to lead the client-facing technical integrations on all OpenX products, and to be the technical escalation point for other client-facing technical teams at OpenX.

In the OpenX Partner Services team, we strive to exceed partner expectations through building, supporting, and maintaining long-term indispensable relationships. We are high achievers who are able to execute business initiatives seamlessly and thrive in fast-paced, team-oriented environments. We aim to deliver – if not exceed – at winning our customers over by setting the initial tone, establishing credibility in what OpenX can achieve for them, and teeing up the relationship for long-term success with OpenX.

Key Responsibilities

Solutions Engineers are advertising and technology gurus who serve as the product platform adviser, and who work seamlessly alongside business development, account management, and customer operations teams to support and implement OpenX products for our partners. This role interfaces regularly and externally with both product and technical counterparts, and business stakeholders.

During post-sales, the Solutions Engineer is responsible for the end-to-end launch process and partner success. This includes providing necessary documentation, project plans, client setup-up, and technical guidance throughout onboarding, testing, launch. They will also act as a technical adviser throughout the client lifecycle. This includes partnering with internal product teams on platform changes and/or product enhancements, and advises partners on optimal product configurations and guiding them through any required implementations.

Solutions Engineers are expected to handle technical escalations across all of the OpenX products and are in a unique position to be able to bridge the gap between not only business and engineering groups, but also between engineering groups working on different products.

Success in this role hinges on strong cross-functional relationships within OpenX. Stakeholders will be located across various offices and time zones. The Solutions Engineer should stay apprised of all technical issues and work quickly and cross-collaboratively to flag, mitigate, and/or resolve any obstacles.

Required Qualifications

  • Expert troubleshooting skills in common web and mobile technologies, such as XML/XSLT, HTML, SSL, JavaScript, Flash, APIs, and other internet/networking-related protocols
  • Experience working with relational databases to both organize and manipulate data sets
  • History of working cross-functionally and driving stakeholders to achieve a common goal
  • Ability to interact effectively with technical counterparts as well as business teams on ad hoc basis
  • At least 3 years of relevant work experience in a technical, client-facing role; or within an operations role requiring strong cross-functional program management

Desired Qualifications

  • BS / BA in Computer Science, Engineering or related technical field
  • Mobile expertise in either Objective-C, Swift, or Java
  • Experience in video advertising technologies

Desired Characteristics

  • Solid project management skills and high attention to detail
  • Self-starter who thrives on innovation and driving ideas to completion
  • Effective problem solver and communicator

Company at a Glance
OpenX is focused on unleashing the full economic potential of digital media companies. We do this by making digital advertising markets and technologies that are designed to deliver optimal value to publishers and advertisers on every ad served across all screens.

At OpenX, we have built a team that is uniquely experienced in designing and operating high-scale ad marketplaces, and we are constantly on the lookout for thoughtful, creative executors who are as fascinated as we are about finding new ways to apply a blend of market design, technical innovation, operational excellence, and empathetic partner service to the frontiers of digital advertising.

OpenX Values Our five company values form a solid bedrock serving to define us as a group and guide the company. Our values remind us that how we do things often matters as much as what we do.

We are one
One team. No exceptions. We are a group of strong and diverse individuals unified by a clear common
purpose.

Our customers define us
We know our business flourishes or dies because of our customers.

OpenX is mine
We are all owners of OpenX. We stake our personal and professional reputations on the excellence of our
work.

We are an open book
We are eager to teach and share what we know with others.

We evolve fast
We take risks and confront failure openly. We recognize and repeat success aggressively. We actively seek
out and provide constructive criticism. Defensiveness is for weaklings!